Outstanding Performance Award
We would like to take this opportunity to congratulate our Front Desk Supervisor, Yuki Nagakubo on receiving the Banff National Park Customer Service nomination.
The following article appeared in a recent issue of the Banff Crag and Canyon Newspaper:
"Who knew that a direct mail brochure would bring Yuki Nagakubo from Aomori, Japan, to Western Canada? But that's exactly how she got here. Upon completing high school back in Japan, Yuki was looking for something different. That direct mail brochure was advertising studying abroad and, turns out, that's exactly what Yuki wanted to to. That brought her to study Tourism and Marketing in Medicine Hat, which eventually led her to the Front Desk at Banff Park Lodge.
Now a Front Desk Supervisor, Yuki has been at the Banff Park Lodge for two and a half years now. "I fell in love with the hotel right away," she explainned, adding that the job has been a great stepping-stone for her into the tourism industry. She also loves meeting people from all over the world and striving to meet their diverse needs.
Yuki has a unique approach to the customer service she provides. "I always try to learn from a wide range of perspectives." she said. When she meets someone that is confident in their customer service sskills, she wants to know what is the core of their approach. "Different people have different ways of relating to customers." she continued. I try to learn and make it mine."
"The biggest thing that makes Yuki stand out," responded Banff Park Lodge Front Desk Manager, Art Glen, "is that she give each guest her time, no matter how long the line is."
Congratulations Yuki! Look for her on your next visit to our Banf Park Lodge.