We are delighted to have received the following letter:

Dear Mr Denouden,

Our group escort has just returned from a recent Canada/Alaska tour with Insight Tours.

During the group's stay at your Lodge last month, one of the group experienced illness. We wish to commend your Manager on Duty, who kindly transported the lady and our escort by vehicle and escorted them into the hospital. He then arranged for the bathroom to be disinfected to protect her roommate. He also assured our escort that if the guest had been unable to travel with the group that himself and staff would take good care of the lady.

It is the 8th time that our group have stayed at your Lodge and we hope that with any future tours that we may do with Insight Tours that your Lodge is chosen for accommodation in Banff.

Please accept and forward our sincere appreciation to the Manager on Duty.

Labels: Banff Park Lodge Guest Satisfaction, Insight Tours